A) BOOKING AND FEES

• All places can only be reserved by us receiving a completed booking form and full payment for the course. Booking forms should be filled in online at our website www.sotrg.co.uk, if this is an issue please contact sandy@sotrg.co.uk

B) CANCELLATION BY CLIENT

• All cancellations must be by e-mail.
• Scotch on the Rocks Guiding once notified by e-mail of the cancellation will endeavour to re-sell the course place(s).

All cancellations will be dealt with as below:

• In the event that the course is resold prior to the commencement of the course, the client will receive a full refund.
• Refunds will only be made after the start date of the course has commenced.
• In the event that the course is not resold prior to the commencement of the course, the client will be charged the following cancellation fees:
  • 50% of the total paid where cancellation takes place up to 8 weeks prior to the commencement of the course
  • 75% of the total course fee where cancellation takes place less that 8 weeks before the commencement of the course
  • 90% of the total course fee where cancellation takes place within the final 2 weeks before the commencement of the course.

C) CANCELLATION BY Scotch on the Rocks Guiding

• Whilst every attempt is made to ensure that advertised courses actually run, Scotch on the Rocks guiding will notify the client of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course activity.
• Scotch on the Rocks Guiding shall notify the client of cancellation not less than five days prior to the commencement of the course where numbers as a result of client(s) cancellation failed to reach a workable minimum for the commencement of the course.
• In the event of cancellation clients will be offered the choice of the following options:
  • Full refund of the course fee paid;
  • Another course on different dates.